Shipping policy
SHIPPING TIMES AND COSTS
Orders are processed after payment has been received or on the next available working day.
If an order is placed during the weekend or on a public holiday, it will be processed on the first following working days. During holiday periods, processing times may be slightly longer.
Once prepared, products are carefully packaged and shipped by courier to the address provided when placing the order.
Please check all information entered at checkout carefully, including your address, telephone number and email address, as it may not be possible to amend the order once it has been confirmed.
Once the order has been processed internally by our team, shipping times and costs will depend on the destination country and the total order value, as set out in the table below:
| COUNTRY | SHIPPING COST | SHIPPING TIME* | ESTIMATED DELIVERY TIME* |
|---|---|---|---|
| Italy, San Marino, Vatican City | €0 | 4–7 working days | 4–7 working days |
| Europe | €40.00 | 4–7 working days | 5–8 working days |
| Rest of the World | €110.00–€250.00** | 4–7 working days | 8–14 working days |
* The times indicated apply to products that are available in stock and are estimates only; they are not guaranteed. For products that are not currently available, order fulfilment times may be extended by up to 10 working days.
** For destinations in the Rest of the World, the shipping charge varies depending on the size of the product ordered.
If you live in a country not listed above and would like to know the applicable shipping rate, please contact us at info@bottegaruta.com.
CUSTOMS DUTIES AND IMPORT TAXES
For orders shipped outside the European Union, including the United Kingdom, Switzerland and other non-EU destinations, customs duties and import taxes are automatically calculated and charged at checkout.
No additional customs duties or import taxes will be charged upon delivery.
UNAVAILABILITY AND REFUNDS
If one or more products are unavailable, you will be informed promptly by email and advised of the revised delivery timeframe or, where applicable, that the order cannot be fulfilled.
If you do not wish to accept the revised terms, you may request a full or partial refund, which will be issued within 14 days using the same payment method used for the original purchase.
FAILED DELIVERY OR DELAYS
We shall not be responsible for any delay or failure to deliver caused by force majeure events or circumstances beyond our reasonable control.
Each parcel will be assigned a tracking number, which you can use to follow the progress of your shipment. Tracking information is normally activated from the day after the parcel has been handed over to the courier.
If a shipment is confirmed as lost, we will either send the product again at no additional cost or provide you with a full refund, at your choice.
CHECKING YOUR ORDER UPON DELIVERY
Upon delivery, we recommend checking that the packaging is intact.
If the packaging shows any visible signs of damage, we recommend that you sign for the delivery “subject to inspection” or otherwise record a reservation with the courier, particularly in the event of:
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tears;
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removed or tampered packaging tape;
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cuts;
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abrasions;
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open or damaged corners.
Once the delivery document has been signed without reservation, it may no longer be possible to raise a claim in relation to visible external damage to the packaging.
You should then notify us of the issue as soon as possible by email at:
We will assess the matter and work to provide an appropriate solution as quickly as possible.
